Senior Program Manager
Senior Program Manager
(SDM01_20 - Germany )

Job Summary 
Senior Program Manager to lead complex implementation projects for key accounts, mainly in the Public Sector market, with a focus on Germany. This position reports to the Director, Global Project Management Office (PMO), and will require the management of multiple projects in parallel. The successful candidate must be able to align with Solution Partners, coordinate internal OX teams and deliverables, and sync on strategies. They must also ensure clear communication within OX and to the customer, as well as drive internal and external escalations, if required, to achieve project goals on time and in budget. The person will also need to work closely with the OX Account Management, Product Management, Professional Services and Management teams.

Key responsibilities  
  • Managing several complex customer accounts on multiple management levels in the public sector
  • Coordinating the large-scale projects and their interdependencies
  • Providing strong guidance to help win future business
  • Setting and managing expectations, based on project/program goals
  • Defining the program governance (controls)
  • Managing partnerships with other solution providers
  • Tracking budget and managing project resources & costs
  • Ensuring customer demands and requirements arising in projects are aligned with Product Management and the product strategy
  • Reviewing team deliverables, and ensuring quality standards are maintained

What we are looking for 
  • Strong leadership and management skills with Service-oriented and entrepreneurial mindset
  • Demonstrate extensive experience, with a proven track-record of delivering customer-facing software integration projects that incorporate back-office integration in the public sector
  • Be comfortable with building and strengthening client relationships at all levels
  • The ability to find innovative ways to solve problems
  • Service-oriented and entrepreneurial mindset
  • Broad technical understanding and history of communicating directly with software engineers​
  • Excellent written and oral business communication in German and English

What we offer
  • Working on a modern cloud software in an international team
  • Wide scope to develop your own ideas and projects
  • Flexible working hours and the ability to work from home
  • A culture of open and frequent feedback
  • Hackathons, Workshops and Team events
  • Continuous personal development & training
  • Language courses (e.g. German, English)
  • Flat hierarchies combined with an "Open Door" policy

Who we are
We are a hidden champion. When it comes to open source communication, office productivity and DNS-based security software and services, we are one of the leading players out there. Our 250+ employees around the globe are the reason, why our key products – OX Cloud, Dovecot, and PowerDNS – are used by more than 200 million people for their private and business communications via partners such as Deutsche Telekom, GoDaddy, Strato, Orange, Comcast, or web.com.
For further questions, please contact Kerstin Florath via recruiting@open-xchange.com.