Senior Account Manager
Senior Account Manager
(AM01 - USA )

Overview

The Senior Account Manager (AM) is responsible for cultivating long-term partnerships with major clients, representing client needs within Open-Xchange, and identifying opportunities to expand the business.
Account Managers live between OX and the client, functioning as a client evangelist within OX and ensuring the client relationship meets OX's strategic goals. To be successful AMs must possess the understanding, empathy, fortitude, and dexterity to earn the trust of all parties and build strong, long-term relationships. Account Managers are in OX's Global Sales organization, and thus must have a record of successfully renewing clients, increasing product penetration, and expanding revenue with existing clients. Generally AMs "farm" rather than "hunt," focusing to keep & grow the customer. This also includes acquisition of new deals and revenue based targets.

What we offer
  • Working on modern cloud software in an international team
  • Freedom to develop your own ideas and projects
  • Work from home or one of our well-appointed worldwide offices
  • Top notch equipment
  • Regular cross-border, cross-team events
  • Continuous personal development & training
  • Flat hierarchies combined with an "Open Door" policy
  • Health Insurance (medical, dental, vision) 
  • Safe Harbor 401k Plan

Responsibilities

  • Develop and manage a given portfolio of key accounts
  • Build and maintain extraordinary client satisfaction with both your performance and the value of OX
  • Identify and establish strong relationships and rapport with client stakeholders (up to C-level) and key departments (e.g., product, development, operations, support, leadership)
  • Act as the central post-sales client contact and keep OX teams aligned in the service of the client; as the client evangelist within OX, you must successfully balance the desires of the client with the realities of the organization
  • Represent the voice of the client within OX and funnel feedback on OX products, features, and roadmaps
  • Form strong relationships within all relevant OX departments 
  • Identify potential gaps between client expectations and OX strategy, processes, and perceptions; develop solutions with internal partners
  • Develop and manage to KPIs based on client satisfaction, retention, and business growth
  • Understand client/market needs; identify and develop opportunities for upselling OX services
  • Whenever additional services are needed or growth opportunities are identified, work with pre-sales, development, and professional services teams to gather requirements and facilitate the efforts and deliverables

Qualifications

  • 7-10 years of experience in an account management, sales, and/or business development role centered on software-as-a-service technologies in 1M+ user environments
  • Extensive experience with and relationships in large ISPs, MSOs, Telcos, Mobile Operators, and Hosting Providers
  • Knowledge of email technologies and related security systems such as anti-spam & anti-virus
  • Understanding of core Internet technologies such as DNS 
  • Aptitude for user experience design and web/mobile app usability
  • Ability to excel in a dynamic, fast-paced environment, and manage multiple priorities/queues/requests at once
  • Exceptional interpersonal and written communications skills
  • Proven record of meeting/exceeding performance goals
  • Willingness to travel as necessary

Who we are
We are a hidden champion. When it comes to open source communication, office productivity and DNS-based security software and services, we are one of the leading players out there. Our 300+ employees around the globe are the reason, why our key products – the OX App Suite, Dovecot, and PowerDNS – are used by more than 200 million people for their private and business communications via partners such as Telecom, GoDaddy, Strato, Orange, Comcast, or web.com. For further questions, please contact Kerstin Florath via recruiting@open-xchange.com