Senior Solution Engineer APAC
(prsa02 - Japan, Honkong, Indonesia, Singapore )

This position involves daily activities working with prospective and existing customers both on and off-site to deliver solutions based on our Products (Dovecot Pro, Ox App Suite and PowerDNS) and related Services. As a Senior Solution Engineer you will work closely with the OX product and engineering teams, as well as other parts of the Open-Xchange Services and Sales teams worldwide. As you are expected to manage your own work, being a self-starter is a must. As Senior Solution Engineer you are entrusted with high-profile projects and clients; this position requires technical customer management skills.

Your key responsibilities / Your passion

  • Talk to customers, assess requirements, discuss technical challenges and find joint solutions and custom integration concepts
  • Bridging the gap between customers and Engineering teams
  • Technical design, deployment and rollout of customer projects in large scaling environments
  • Providing technical guidance to partners during complex deployment projects
  • Provide system architecture design, performance benchmarks, and test systems during on-site installation
  • Training customer’s administrators and support team
  • Documentation of the projects / systems
  • Point of contact for all incoming technical issues and questions during implementation phase and support for Pre-Sales and Support teams
  • Work closely with Open-Xchange Engineering, Sales, Pre-Sales and Product Management teams
  • Support customer’s experts in system deployment
  • During some projects you will be working at the customer site; otherwise you will be based at OX Dovecot office in Tokyo

Your background / What you bring to the table

  • Minimum of 5 years experience in system management, system development or related position
  • In-depth knowledge of and demonstrated experience with Linux system such as RHEL, CentOS, Debian or SLES
  • As prime candidate for this position you would have extensive experience with customer expectation management and delivery on these expectations
  • System architecture and design (design and analysis of complex setups in heterogeneous environments)
  • In-depth knowledge of Internet E-Mail systems, SMTP / IMAP and mail routing
  • In-depth knowledge of systems such as DNS, load balancers and LDAP
  • Experience with mission critical systems
  • Ability to work independently with support of the OX team
  • Service oriented and entrepreneurial mindset
  • Goal-oriented working style and high self-motivation
  • Team player and ability to communicate well amongst peers
  • Excellent verbal and written communication skills in Japanese and English
  • Willingness for travel to customer locations, mainly in Japan
  • Bonus: Experience with Apache Cassandra, MySQL, Ansible, Lua script, C or public cloud technologies like AWS

Our offer to you

  • Working on modern cloud software in an international team
  • Wide scope to develop your own ideas and projects
  • Possibility to work from home office and the opportunity to work from one of our well-appointed worldwide offices
  • The most current and jazzy equipment
  • Continuous personal development & training
  • Flat hierarchies combined with an "Open Door" policy

About Open-Xchange

Open-Xchange is a developer of open source communication, collaboration, office productivity, and DNS-based security software and services. With 270+ employees and a global presence, Open-Xchange is well-positioned to meet the needs of our large Internet Service Provider, Hosting, Telecommunication, and Cable Provider audience. Open-Xchange SaaS (Software-as-a-Service) solutions are delivered by partners such as 1&1, Orange, Italiaonline, Comcast, GoDaddy, and Softbank, with more than 200 million users already using the products for private and business communication.
The core of the product portfolio is OX App Suite with applications for email, contacts, and appointments. In addition, OX App Suite can be expanded to include additional apps such as OX Drive for managing and synchronizing documents, images, and video, OX Documents for text editing, spreadsheets and presentations and OX Guard for encrypting emails and files. Dovecot, the world's leading open source IMAP server software, and PowerDNS, a provider of secure DNS services, complete the Open-Xchange product portfolio. 
Open-Xchange is headquartered in Cologne, Germany, with offices in Bremen, Dortmund, Hamburg, Olpe, and Nuremberg. International offices include the USA, France, Finland, the Netherlands, Italy, Spain, and Japan.