As a Help Desk Specialist you are responsible for answering support requests and directly working with Open-Xchange customers in order to solve technical issues, or pre-qualify support requests for the downstream Support Levels 2 and 3.
Open-Xchange is a developer of open source communication, collaboration, office productivity, and DNS-based security software and services. With 270+ employees and a global presence, Open-Xchange is well-positioned to meet the needs of our large Internet Service Provider, Hosting, Telecommunication, and Cable Provider audience. Open-Xchange SaaS (Software-as-a-Service) solutions are delivered by partners such as 1&1, Orange, Italiaonline, Comcast, GoDaddy, and Softbank, with more than 200 million users already using the products for private and business communication.
The core of the product portfolio is OX App Suite with applications for email, contacts, and appointments. In addition, OX App Suite can be expanded to include additional apps such as OX Drive for managing and synchronizing documents, images, and video, OX Documents for text editing, spreadsheets and presentations and OX Guard for encrypting emails and files. Dovecot, the world's leading open source IMAP server software, and PowerDNS, a provider of secure DNS services, complete the Open-Xchange product portfolio.
Open-Xchange is headquartered in Cologne, Germany, with offices in Bremen, Dortmund, Hamburg, Olpe, and Nuremberg. International offices include the USA, France, Finland, the Netherlands, Italy, Spain, and Japan.
If you are interested, please contact us for further information - or send us your paperless application with a cover letter including the job ID (see at the top left corner), tabular CV, certificates, salary expectations and the earliest possible date of entry by e-mail to email@example.com.